Experience

From First Click
to Final Bow

Engage your audience with tools designed for every touchpoint, pre-show through post-event. Built for the teams who make the experience feel effortless.
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Trusted by Industry Leaders
On-Site Event Companion

Turn Fans Into Lifelong Attendees

Deliver real-time updates, reminders, and personalized content directly to your visitors’ phones without requiring another app download. Keep audiences informed, reduce stress, and make every moment from the minute they arrive.
Pre-Event
Share FAQ, Map to Venue & More
Day of Event
Send mobile ticket, food & beverage pre-order
Post-Event
Share FAQ, Map to Venue & More
Digital Tickets

Every Ticket Does More Than Open a Door

Eliminate confusion with faster, easier entry. Visitors receive their tickets instantly, complete with event details, directions, and updates. No printing required.
Fraud Prevention

Personalized tickets, animated QR codes, and timed delivery stop fraud before it starts.
Dynamic Tickets

Real-time updates keep every ticket accurate and secure.
Contact Capture

Collect data on shared tickets and grow your audience records.

Flows & Automations

The Work Audiences
Never See

Save time while staying consistent. Automate personalized messages, confirmations, and reminders across the visitor journey, so your team can focus on creating meaningful experiences.
Real-time SMS Alerts

Reach Audiences
Instantly

When plans change, your audience knows first. Cancellations, delays, schedule shifts — reach everyone instantly by SMS.
Fundraising

Capture Donations in the Moment

Integrate donation options directly into the visitor journey, making it simple for guests to support your cause at the right moment.
Upsells and Pre-Orders

More from every visit

Offer guests seat upgrades and the ability to pre-order drinks, snacks, or merchandise ahead of time, ensuring faster service and higher satisfaction on event day.
Memberships

From First Visit to Lifelong Loyalty

Simplify membership management and reward loyalty. From easy sign-ups to member-exclusive perks, you can strengthen long-term relationships and drive repeat attendance.

From First Click to Final Bow

Reach every attendee at the right moment, without the friction, the manual work, or the missed connections.
Show up without the friction
A better experience, delivered straight to their phone. No app download, no account required.
Every shared ticket is a new contact
When tickets are forwarded, Encore Pro captures the recipient's details automatically.
See exactly who's paying attention
Every link is shortened and tracked, so you know which customers are opening, clicking, and engaging.

It was very important to the New 42 team that the solution fully integrated with Tessitura. It was going to be key to use automations, especially when performances are primarily on the weekend. And the admin staff are usually the people who wire up all the technology and keep it running.

Jamie O'Brien
New 42 Associate Director of digital services

Instant messaging has saved our bacon a few times, whether it’s show delays or telling people not to bring bananas because a cast member had an allergy!

Helen Draper
Director of Marketing

It’s changed the tone of our customer interactions, Instead of troubleshooting, staff are able to have real conversations, make recommendations, and help guests feel welcome.

James Broderick
Head of Sales and Audience Experience

Encore Pro met us where we were, made changes faster than we could ask for, and turned our first digital ticket rollout into a total audience success.

Dean Yager
Director of IT
Simplify the Work.
Amplify the Show.

Bring your team, data, and audience together.

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Success Stories

Success story
Visitor Experience
From Queues to Cheers: Sadler’s Wells Delivers a Modern Theatre Experience

How Sadler’s Wells cut queue times, boost bar revenue, and deliver a smoother, more personalized guest experience across multiple venues.

Success story
Experience
Worthing Theatres Boosts Customer Experience and Frees Up Staff Time

Discover how WTM uses Encore to plan smarter, communicate better, and deliver a seamless journey for every visitor.

Success story
Visitor Experience
Modern Access for a Timeless Institution: How The Old Globe Elevated the Patron Experience

Delivering login-free digital tickets and streamlined communications to support a legacy audience, without the tech headaches.

Success story
Engagement
How Caramoor Center for Music and the Arts Streamlined Patron Communication and Weather Preparedness

Caramoor enhanced patron communication and event management using Encore Pro for sSMS weather alerts and updates.

Behind every show, there's you.
And Encore Pro.

Let's talk about your season.
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